Shipping and Returns

1. Shipping

Orders are dispatched through the postal service every two weeks. Shipping may take 3 to 5 business days.

2. Returns

Within 7 days of receipt, in the original packaging

2.1. The product delivery timeframe is provided during checkout and is calculated in business days. Products are delivered Monday through Friday, from 8 a.m. to 6 p.m. Some deliveries may exceptionally take place on Saturdays, Sundays, or public holidays.

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2.2. The customer is solely responsible for checking the product's dimensions and ensuring that it will fit through the elevators, doors, and hallways at the delivery location. Product assembly or disassembly, transportation via stairs, doors, or windows, and hoisting of goods will not be provided.

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2.3. Up to three delivery attempts will be made at the address provided by the customer, on alternate days, with up to 48 hours between attempts. An authorized, responsible person over 18 years of age must be present at the address with identification to receive the goods and sign the delivery receipt. If all three attempts fail, the customer understands and accepts that the order will be returned to the postal service's distribution center.

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2.4. Once the order has been completed, it is not possible to change the payment method or delivery address, or to request earlier or priority delivery.

2.5. The delivery timeframe provided during checkout takes into account inventory, destination region, invoice processing, and product preparation time. Whenever the order's delivery status changes, the system automatically sends email alerts to the customer.

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2.6. Shipping charges are calculated based on the delivery location and the product's weight and dimensions.

2.7. Wonder BOAT does not authorize the carrier to:

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• Enter the residence where the product will be delivered;

• Deliver the product by alternative methods (for example, hoisting it through a window);

• Install or maintain products;

• Open the product's packaging;

• Deliver to an address other than the one shown on the invoice;

• Deliver the product to anyone under 18 years of age or without identification.

2.8. Wonder BOAT is not responsible for goods held by the State Finance Department (SEFAZ) solely because of outstanding issues attributable to the customer. The customer must visit the tax office to arrange release of the goods, since information about release and payments in such cases is provided only to the parties concerned.

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3. Right to Withdraw from a Purchase

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3.1. The customer may exercise the right to withdraw from the purchase and return the product, subject to the following conditions: withdrawal must be requested within 7 (seven) calendar days of receipt; the product must be returned in its original packaging, together with the invoice, manual, and all accessories.

3.2. The customer must request the return through Customer Service (SAC) or directly in the control panel under Cancel Order. Wonder BOAT will cover collection or postage costs.

3.3. Wonder BOAT is not obliged to cancel purchases of products that do not meet the requirements stated in this section.

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4. Exchange and Return Policy:

4.1. All exchanges and returns will be handled in accordance with the Brazilian Consumer Protection Code.

4.2. The customer must request an exchange or return through Customer Service (SAC) or directly in the control panel under Cancel Order.

4.3. The product must be returned in its original packaging, together with the invoice, manual, and all accessories.

4.4. Once the product arrives at the distribution center, we will check whether the conditions above have been met. If they have, we will arrange a refund or exchange according to the customer's request.