Terms of Use, Privacy and Cookie Policy
When you shop and browse our website, you provide us with some personal data to enable your transactions. We value the security of your data, respect for your privacy and transparency with you. We have therefore prepared this document to explain how your personal data will be processed and the measures we apply to keep it secure. Under the definition in Brazil's General Data Protection Law, the ‘LGPD’ (Federal Law No. 13.709.2018), we will generally be the controller of your information, responsible for deciding what happens to this data and for protecting it.
To make this policy easier to understand, whenever you see the terms ‘we’, ‘us’ or ‘our’, we mean the controller of your personal data, namely Wonder BOAT, and whenever you read ‘user’, ‘you’ or ‘your’, we mean you, our customer or a user of our platforms.
WHAT DATA IS COLLECTED
During your experience, we may collect different types of personal data, either automatically for verification, monitoring and control, or provided directly by you, for example when you register. Below are the personal data we may collect and the circumstances in which we may collect them:
During registration:
Full name;
Photo;
CPF number;
Email address;
Mobile phone number;
Date of birth;
Information about your addresses.
IP address;
Information about the device used for browsing;
Products and categories searched for or viewed;
View counts;
Pages visited on other websites.
Below is some information that will only be accessed with your authorization. You may revoke that authorization at any time.
When using certain features of our website.
Geolocation;
Access to your contact list;
Access to your camera.
Other information that may be collected:
Social login information, if you register through a social media account, such as Facebook or Google, and authorize this collection;
Information about you that you have made public or that is publicly available;
Information we collect from third parties, such as additional registration details (name, parentage, date of birth, CPF, phone number and address, among others), scores generated by credit agencies, whether you appear on a Politically Exposed Person (PEP) list or a watchlist (such as OFAC, CSNU and other international lists), among other information.
Information we receive from partners to deliver products purchased through partner platforms, such as product redemptions in loyalty programs or any other platform on which we may offer a catalog of products and services.
Information you provide voluntarily, such as through communications with Wonder BOAT on social media or in product comments and reviews.
Copies of documents you send, such as proof of address, bank details or a copy of an identity document, generally used to verify your registration or validate your identity.
HOW WE USE YOUR PERSONAL DATA
We use personal data to provide quality service and a better experience. Below are the purposes for which we may use your personal data:
Registration data:
To enable the provision of different services available on our website
To handle requests and questions through our Customer Service Center.
To correctly identify the User.
To ship purchased products or send promotional communications.
To contact you when necessary. This contact may cover various matters, such as promotions and offers, answers to questions, responses to complaints and requests, order updates and delivery information.
To help diagnose and resolve technical problems.
To develop new features and improvements, enhancing your experience with our available services.
To check your information in credit agency databases.
To conduct investigations and take measures to prevent and combat unlawful acts, fraud, financial crimes, money laundering and/or terrorist financing.
To meet legal or regulatory obligations or ensure the regular exercise of rights. In these cases, we may also use and submit information in judicial and administrative proceedings, if necessary.
To assist in complying with an order from a court, competent authority or supervisory body.
Geolocation:
To identify the physical stores closest to you.
To display personalized ads.
To send contextual push messages (1).
To support analyses that may be used to protect your account and improve the security of your registration data, or to prevent potential fraud.
Contact List and Camera:
To provide Wix features and resources
Browsing Data:
To help diagnose and resolve technical problems.
To develop new features and improvements, enhancing your experience with our available services.
WITH WHOM WE MAY SHARE PERSONAL DATA
To carry out the activities listed above, whenever necessary, we may share your personal data with other companies in our group, service providers, partners or regulatory bodies. We never sell personal data. Below is a summary of these possibilities:
Service providers: to offer our products and deliver quality services, we work with various service providers that process collected personal data on our behalf and according to our instructions. These providers mainly assist with fraud analysis, payment processing, marketing campaign management, database enrichment and cloud storage.
Judicial, law enforcement or government authorities: we must provide Customers' and/or Users' personal data in response to court orders, requests from administrative authorities and legal or regulatory obligations, as well as to cooperate with government authorities, generally in investigations involving unlawful acts.
Potential buyers: we may share your personal data with other companies in connection with a completed sale or transfer of part or all of our commercial activities, business or operations. If the sale or transfer is not completed, we will ask the potential buyer not to use or disclose your personal data in any way and to delete it completely.
STORAGE AND SECURITY OF PERSONAL DATA
We store your data securely in data centers located in Brazil and abroad. When data is stored abroad, all applicable legal measures are adopted in accordance with the General Data Protection Law and its future regulations, ensuring the protection and privacy of your personal data.
We adopt the best techniques to protect collected personal data against unauthorized access, destruction, loss, alteration, disclosure or any inappropriate or unlawful processing, including encryption mechanisms. However, no platform is completely secure. If you have any concern or suspicion that your data may be at risk, please contact us through our customer service channels and we will be happy to help promptly.
Your personal data will be retained for as long as you are an active customer. After that period, we may store your personal data for an additional period for auditing purposes and to meet legal or regulatory obligations. We will retain your data for as long as necessary, respecting the periods established by applicable legislation.
COOKIES AND MONITORING TECHNOLOGIES
We may use certain monitoring technologies to automatically collect information about activities on our platforms . Information collected through these technologies is used to measure application performance, identify usage problems, understand general User behavior and collect content impression data.
Below are some of the technologies that may be present
:
Cookies: a cookie is a small file added to the User's device to provide a personalized platform experience. Cookies help analyze internet traffic and let us know when a User has visited a particular website. A cookie does not provide access to a computer or reveal information beyond the data the user chooses to share with us.
Pixels: pixels are pieces of JavaScript code added to our applications, websites or email bodies to track and collect information about user activities. They help identify patterns of access, browsing, interest and product purchases, and are used to optimize content targeting.
Web beacon: a web beacon is a technique that makes it possible to identify who visits a particular web page and understand user behavior across different websites or web servers.
Analytics tools: these tools may collect information about how Users visit our pages, which sections they visit and when, and other websites visited previously, among other information.
INTERNATIONAL TRANSFER OF PERSONAL DATA
Some of your personal data may be transferred to other countries, for example when we use cloud computing services located outside Brazil to process or store data.
YOUR RIGHTS AS A PERSONAL DATA SUBJECT
Transparency about the processing of your personal data is a priority. In addition to the information provided in this Privacy Policy, you may exercise the rights established in the General Data Protection Law, including:
Confirmation of whether personal data is being processed.
Access to personal data.
Withdrawal of consent.
Correction of incomplete, inaccurate or outdated personal data.
Deletion of personal data processed with consent, or that is unnecessary or excessive, or when you believe that a requirement of the LGPD has not been met.
Information about the circumstances and the companies, partners and other institutions with which we may share or from which we may receive your personal data.
Information about the possibility of not providing consent and the consequences of refusing it, where applicable.
All requests will be handled free of charge and will be subject to a prior assessment of your identity and the feasibility of fulfillment, taking into account any obligations that prevent complete fulfillment of data subjects' requests.
RETENTION AND DELETION OF YOUR PERSONAL DATA
We will process your personal data with high levels of protection and safeguard your privacy throughout the period in which you are our customer, browse our platforms and use our services, or are a potential customer with whom we share product and service offers.
Where applicable, even if you choose to delete your personal data from our registration database, the website may retain some or all of your personal data for additional periods to meet legal or regulatory obligations, exercise rights, address potential legal proceedings, conduct various types of audits, or comply with other periods defined and supported by legal bases that justify retaining the data.
CHANGES TO THIS PRIVACY POLICY
We constantly seek to improve our customers' experience. Our personal data processing practices may therefore change as new features and services are introduced.
We value transparency in how we process your personal data. Whenever a relevant provision of this Privacy Policy changes, those changes will be valid, effective and binding after the new version is published on our website. Changes will be communicated through one of the channels you provided during registration (email, SMS, WhatsApp and others).
CONTACT US
If you have any questions about this Privacy Policy, even after reading it, or need to contact us about matters involving your personal data, you may do so:
Through our customer service channels at the privacy email address: lucas@wonderboat.com.br
Updated: December 31, 2023.
WONDERBOAT