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Frequently asked questions
Frequently Asked Questions
The process is simple. Here is a step-by-step guide to help you!
Browse the online store, choose the item you want, and click Buy.
Review the products in your cart, add or remove items, or continue shopping.
To complete your order, click Checkout and enter your email address.
If you are new to our online store, register by entering your PERSONAL and DELIVERY DETAILS. It is quick and easy!
If you are already registered and have made purchases before, your personal and delivery details will load automatically.
IMPORTANT: Check that all the information entered is correct.
You have reached the final step! If you choose to pay by credit card, enter your card details and click Place Order. The information entered on this page is handled in a secure, confidential environment, in accordance with our Security and Privacy Policy.
If you choose to pay by boleto (Brazilian bank payment slip), click Place Order and the boleto will be displayed. You do not need to wait until its due date. The sooner you pay, the sooner your order can be released! Your purchase is now complete. Make a note of your order number and check your email. All information about your order will be sent to the email address provided during registration.
We value our customers' security and privacy and are committed to using the information registered on our website only to improve your shopping experience and keep you informed about promotions, benefits, and new releases. To register in our store, we request your full name, CPF (Brazilian taxpayer ID), address, email address, and contact phone numbers. This information is needed to deliver your orders as effectively as possible. We request your email address to send information about your orders and, with your authorization, announcements about promotions, new releases, and exclusive offers. Our online store uses cookies, which are small data files containing information about your visit to our website and stored on your computer. These cookies do not store your personal data. If you prefer, you can delete existing cookies from your computer using your browser.
We use advanced security technology. All data traffic is encrypted using an SSL SECURE SHOPPING certificate, a standard method used on the internet to protect information transmitted between web users and websites.Credit card information is not stored in our systems. Data processing for approval is handled directly by card issuers and banks. For our customers' security, all orders are subject to review and approval. If we identify a discrepancy between registration and payment details, we will contact the customer to confirm the information before approving the order.
- If the product is not what you expected or does not fit, you can request an exchange for another color or size, or a store credit equal to the amount paid for the product, which can be used to purchase any item.- You may exchange supplied products within 30 calendar days of receiving your order for the same product in another color or size, or request store credit equal to the amount paid and purchase a new item on the website. To cancel a purchase and request a refund, you must do so within 7 calendar days of receiving your order.- Products will not be accepted if their packaging is open or damaged, if they are packaged only in bubble wrap, if they have no packaging, or if they lack order identification (DANFE). - The product must show no signs of improper use, accidental or deliberate damage, natural wear resulting from use or improper washing, or damage to the packaging or its internal or external security seal. - Products that do not meet the conditions above will not be accepted for exchange and will automatically be returned to the original address. In these circumstances, the store reserves the right to charge for shipping again. - We are not responsible for goods held by government agencies.
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